21 Questions Videos
Question #12: Is Your IT Vendor’s Service Plan Really All-Inclusive?
Many business owners and IT leaders are unsure of the right questions to ask a perspective IT vendor. Hi, I'm...
Question #11: Does Your IT Vendor Have Multiple Techs Who Know Your Business?
Many business owners and IT leaders are unsure of the right questions to ask a perspective IT vendor. Hi, I'm...
Question #10: Does Your IT Vendor Provide Access To Your Passwords And Documentation?
Many business owners and IT leaders are unsure of the right questions to ask a prospective IT vendor. Hi, I'm...
Question #1: Do They Answer Their Phones Live?
Video Transcript A lot of small business owners and IT leaders are unsure of the right questions to ask a...
Question #2: Do They Have a Written Guaranteed Response Time to Your Calls?
Video Transcript Have you ever been in one of those situations where you put in a service requests, and you...
Question #3: Are Your Questions Answered or Are You Left Even More Confused?
Are you able to get a straight answer from your current IT service provider? If you're tired of not getting...
Question #4: Do They Consistently and Proactively Offer New Ways to Improve Your Network’s Performance?
Is your IT service provider as PROACTIVE in business optimization as you need them to be? If you often see a...
Question #5: Do They Provide Detailed Invoices That Explain What You’re Paying For?
Do you know EXACTLY what you are being charged for by YOUR IT vendor? If you're unsure of what you're paying...
Question #6: Does Your IT Vendor Have Adequate Errors and Omissions Insurance to Protect You?
Is your IT Vendor appropriately insured if something happens? Failing to maintain adequate errors and...